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Terms & Conditions

Please read our T&C’s carefully before purchasing, by purchasing with House Of Wonderland™
you’re agreeing to these terms and conditions. These terms and conditions apply to the use of
this website and by accessing this website and/or placing an order you agree to be bound by
the terms and conditions set out here. If you do not agree to be bound by these terms and
conditions you may not use or access this website. These terms and conditions abide by The
Consumer Contract Regulations. You’re welcome to print or store these terms for your own
records.

House Of Wonderland™ own the copyright, trademarks and other intellectual property rights in
all material and content on this website, which you may use, download, copy, publish, transmit
or otherwise make available by any other means only for your own personal, non–commercial
use. Any other use or reproduction of the material or content is strictly prohibited. You may not
create any link to this website without prior written consent, nor may you restrict or inhibit the
use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the
accuracy of any information we place on House Of Wonderland™ website, we make no
warranties, whether express or implied in relation to its accuracy. This website contains material
which is owned by or licensed to us. This material includes, but is not limited to, the design,
layout, look, appearance and graphics. Reproduction is prohibited other than in accordance
with the copyright notice which forms part of these terms and conditions. Occasionally this
website may also include links to other websites. These links are provided for your convenience
to provide further information. They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends
and public holidays such as Christmas. Any holiday times will be clearly displayed on the
homepage. When you place an order with House Of Wonderland™ you will be sent an order
confirmation detailing your order, this is giving you ample opportunity to correct any possible
errors (such as incorrect size or colour). Should you have any complaints, please send them to
the contact information detailed at the bottom of this document. These terms and conditions
apply to all transactions on this site. They do not affect your statutory rights

Prices
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are
not required to be honoured. If an error or inaccuracy is discovered with regards to the
advertised price of the goods that you have ordered, we will contact you as soon as possible by
e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to
continue with the order at the amended price, or to cancel the order altogether. Any special
offers will have a clear displayed end date.
All prices are displayed is GBP.

Payment
We accept payments via Paypal and Stripe. Any contract for purchases made through the
website will be with House Of Wonderland™. 38 Castlegate Court, Northumberland, TD151BU
must receive payment of the whole of the price for the goods that you order before your order
can be accepted, and the contract formed.

Shipping
You will be advised on an estimated dispatch date upon placing your order. Please allow up to
10 working days for delivery for UK orders and up to 30 working days for orders outside of the
UK.
Orders are dispatched within 1-2 working days although some items are made to order such as
artwork, greetings cards, notebooks, personalised items and cushions and will be dispatched
within 1-4 working days. UK orders are shipped via Royal Mail first class and our international
orders are shipped via Royal Mail International Priority Airmail. Should your order not arrive,
please contact House Of Wonderland™, a full refund or a replacement will be offered once 10
working days (for UK orders) has elapsed.

Returns
We ensure all items that are posted to our customers are of the highest standard but if there is
ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you
place your order, up to 14 working days after receiving your order. Your right to cancel is
unconditional.
If you wish to return an item, please notify us in writing (email is fine). We will then process your
return.
We would be grateful if you would return your items via recorded or tracked post, this is for your
peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt
from the returns policy.

Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception
being is if they’re faulty. In this case, please refer to the returns section of this document.

Contact Details:
House Of Wonderland™
Tessa Shearer
26 Sawley Street, Skipton, North Yorkshire, BD23 1SX
sales@how-store.com
07807800059

Last edited: July 2018